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Terms & Conditions

This online store is owned and operated by Biancaneve:

Biancaneve Oy
Company ID: 2527777-8
Hatanpään valtatie 34 A301
FI-33100, Tampere

These Terms and Conditions are applicable to all purchases made from Biancaneve’s online store. By placing an order, you agree to be bound by the Terms and Conditions set out here and these conditions apply between you and Biancaneve. Biancaneve reserves the right to change the terms and conditions from time to time. The current version of the Terms and Conditions are those accessible on the online store.

Privacy Policy

Biancaneve values highly your privacy. When dealing with your personal information safety and consideration are assured. Biancaneve only collects information in order to fullfil your orders and to serve you the best buying experience possible. Cookies and other tracking technologies may be used in order to enhance your user experience and to analyse usage trends. You may block cookies from your browser settings but some areas of our online store may not function properly if you do that.

Trademarks and Intellectual Property Rights

“Biancaneve” is a registered trademark owned by Biancaneve Oy. Biancaneve or its partners own all proprietary and intellectual property rights on this online store. All property rights are fully protected by the copyright or other intellectual property rights laws. Without our prior written approval, you are prohibited from reproducing, transmitting or distributing in whole or in part, or in any medium or form, any content on this online store.

Law & Jurisdiction

Finnish and EU law will be applied to this agreement to any possible disputes. If disputes cannot be solved by mutual agreement, they shall be solved in the district court of Tampere, Finland. Statutory consumer rights remain unaffected.


This online store may contain links to other sites that are not under Biancaneve’s control. We have no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites or services.

Contact Information

To access, correct, amend or delete any personal information we have about you, or to register a complaint, or simply to request more information about our Terms and Conditions, products or services, you can contact us by email at or by phone at +358 20 719 9860.


Please see the Payments page.

Shipping & Delivery

Please see the Shipping and Delivery page.

Exchange & Returns

Please see the Exchange and Returns page.

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